At Johnson & Co Craft Blends, we take great care in preparing and shipping your handcrafted items. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure clarity and transparency for our customers.

Order Processing Time
All of our products are handcrafted in small batches. Please allow adequate processing time for your order to be prepared before shipment. Processing times may vary depending on order volume, product availability, and seasonal demand. Orders are typically processed in the order they are received and during regular business days, excluding weekends and holidays.

Shipping Methods and Carriers
We use reliable third-party shipping carriers to deliver your orders. Shipping method options, costs, and estimated delivery times will be displayed at checkout. Delivery timeframes provided by carriers are estimates and are not guaranteed.

Shipping Rates
Shipping costs are calculated at checkout based on your location, package size, weight, and selected shipping method. Promotional shipping offers or free shipping, when available, apply only under the conditions stated at the time of the promotion.

Order Confirmation and Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, if available. Tracking updates are provided by the carrier and may take time to reflect the most recent shipment status.

Domestic Shipping
We currently ship to addresses within our designated service areas. Delivery times vary depending on location and carrier performance. Johnson & Co Craft Blends is not responsible for delays caused by weather conditions, carrier issues, or other circumstances beyond our control.

Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information at checkout. Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent. We are not responsible for lost or delayed packages caused by address errors.

Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, Johnson & Co Craft Blends is not responsible for lost, stolen, or delayed packages. If an issue occurs, we will make reasonable efforts to assist you in filing a claim with the carrier. Resolution timelines depend on the carrier’s policies.

Damaged Packages
If your order arrives damaged, please notify us promptly through our Contact Us page. Include clear photos of the damaged items and packaging so we can evaluate the situation and determine an appropriate solution.

Weather and Temperature Considerations
Certain products, such as candles and wax melts, may be sensitive to extreme temperatures during transit. While we take precautions when packaging, Johnson & Co Craft Blends is not responsible for melting or cosmetic changes caused by heat exposure during shipping.

International Shipping
At this time, international shipping availability may be limited or unavailable. Any customs fees, duties, or taxes imposed by the destination country are the responsibility of the customer.

Changes or Cancellations
Once an order has been placed, changes or cancellations may not be possible due to the handmade nature of our products. If you need assistance, please reach out as soon as possible through our Contact Us page, and we will do our best to help.

Policy Updates
Johnson & Co Craft Blends reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page and will apply to orders placed after the update.

Contact Information
If you have any questions about shipping, delivery, or order status, please refer to our Contact Us page.