At Johnson & Co Craft Blends, we take pride in the quality and care that goes into every handcrafted product. This Return & Refund Policy explains our approach to returns, exchanges, and refunds so you know what to expect when shopping with us.

All Sales Final
Due to the handmade, personal, and hygienic nature of our products, all sales are considered final. Candles, wax melts, soaps, beard oils, and personal care items cannot be returned or exchanged once they have been shipped or used.

Damaged or Defective Items
If your order arrives damaged or defective, we want to make it right. Please notify us within a reasonable timeframe after delivery by reaching out through our Contact Us page. Be prepared to provide clear photos of the damaged item(s) and original packaging so we can properly assess the issue.

Resolution for Damaged Orders
Once we review the information provided, we may offer a replacement, store credit, or refund at our discretion. Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on your payment provider.

Incorrect or Missing Items
If you receive the wrong item or your order is missing an item, please contact us promptly through our Contact Us page. We will review the issue and take appropriate action to correct the mistake.

Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:

• Used or partially used products

• Sale or clearance items

• Gift cards or promotional items

• Customized or personalized products

Scent Preference Disclaimer
Fragrance is subjective, and scent preference varies from person to person. Returns or refunds will not be issued based on personal scent preferences or expectations.

Heat and Environmental Damage
Johnson & Co Craft Blends is not responsible for melting, sweating, or cosmetic changes caused by heat exposure during transit or after delivery. Such changes do not affect product performance and are not considered defects.

Order Cancellations
Once an order has been placed, it may not be possible to cancel due to the production process of handmade goods. If you believe a cancellation is necessary, please reach out immediately through our Contact Us page, and we will do our best to assist if the order has not yet been processed.

Refund Processing Time
Approved refunds are typically processed within a reasonable timeframe after approval. The time it takes for funds to appear in your account depends on your bank or payment provider.

Policy Updates
Johnson & Co Craft Blends reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective upon posting to the website and will apply to future purchases.

Contact Information
If you have any questions or concerns regarding returns, refunds, or your order, please refer to our Contact Us page.